Billing Policy

The TENX Billing Policy was updated on June 6, 2015.

General Billing

Usage of TENX products and services constitutes customer’s acceptance of TENX’s billing policy. Following is TENX's billing policy with which all customers must comply:

All accounts are set up on a prepaid basis. Payment must be received by TENX before any billable product or service is provided/activated. Customers are required to keep a valid credit/debit card on file to charge for recurring monthly subscription fees, fax or voice broadcast service fees and all email overage fees.

All international customers must pay by credit/debit card.  TENX does not accept international checks.

Subscription billing is based on availability of products and services, not based on usage. However, fax and voice broadcast service fees are usage based. Email overages are billed as an additional charge as well.

Customers are responsible for keeping all credit/debit card details and contact information current.

All recurring subscriptions are automatically invoiced and charged to the credit/debit card on file.

Invoice and payment receipts are available to customers upon request.
Billing Cycle

Credit/Debit Card Billing: All credit/debit cards are automatically charged on the customer’s specific billing cycle date. If the credit/debit card is declined, TENX will attempt to charge the card on file for 30 days.

Late Fee: All accounts more than 30 days past due may be assessed a late fee. No fewer than three attempts to contact the customer will be made before any late fee is assessed.

Delinquent Accounts: All accounts 30 days past due may be disabled until balances are paid in full. When disabled, all access will be suspended and data will be unavailable.

Deactivation: After an account is delinquent 60 days, it will be cancelled due to non-payment. Once cancelled, the customer will not be able to recover any files until the account is current. Application data will be stored for 90 days post cancellation. After that, application data will not be available. The account record and delinquent balance will be submitted to a third-party collection service.

Fees

Late Fee: TENX may assess a $15.00 late fee for accounts 30 days past due.
Chargebacks: If a customer initiates a chargeback, TENX may assess a $50.00 processing fee for each individual chargeback.
Returned Checks: TENX may assess a $50.00 processing fee on all returned checks.
Collections Fee: In the event an account is submitted to a third-party collections service, a $15.00 processing fee may be assessed to the existing account balance. This fee is in addition to any other fees previously assessed on the account.
Interest: Any charges not paid when due are subject to interest at a rate equal to the lesser of: (i) one and one-half percent (1.5%) per month; or (ii) the maximum interest rate allowed by applicable law.

TENX Services

Services must be used within 30 days from the date of purchase. Service fees are nonrefundable. In the event of cancellation, TENX will not prorate any portion of unused service fees, and all outstanding invoices must be paid in full.

Subscription Billing

Invoices are generated and payments are collected at the beginning of each billing period. Customer billing periods typically begin on the day of the month in which customers purchase their TENX subscription. Customers may cancel their subscriptions at any time. In the event of cancellation, customers will still have access to their applications through the end of their current billing period. TENX will not prorate any portion of unused subscription services. All subscription fees are nonrefundable.

Payment Methods

TENX accepts payments via credit/debit card. Payment by any other means, such as by check or bank wire is on a per-customer basis and must be agreed to by TENX. Checks must be paid in U.S. dollars and issued from a U.S. bank. Payment by check is acceptable only for prepayment of six or twelve months of subscription services. TENX currently accepts American Express, MasterCard, Discover and Visa credit/debit cards.

Cancellations

Cancellations must be done verbally through a TENX representative. Email requests to cancel do not constitute acceptance of any cancellation. Only verbal requests made with an TENX representative will create a cancellation request. Customers are encouraged to keep records of all cancellation communication. Cancellations will take effect on the last day of the billing period in which the cancellation request was received.

Closing an account with TENX cannot be done by simply canceling the credit/debit card. TENX will continue to treat this as an open account and the billing cycle will continue, resulting in a past due account that may be turned over to a third-party collection service. It is imperative that account cancellation is done by speaking with an 10x representative to ensure account closure.

Cancellation of an account does not dismiss outstanding invoices. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be automatically turned over to a third-party collection service.

Billing Disputes

As a current or prior customer of TENX, each customer agrees to provide TENX 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. TENX must be the first option in billing disputes. Should TENX receive a chargeback from a third-party credit/debit card company or bank on the customer’s behalf before TENX has been given a chance to resolve the issue, TENX has the right to collect on the rendered services and any fees associated with those disputes. Regardless of the outcome of the chargeback, TENX retains the right to collect on any rendered services or fees that are due. TENX will submit any disputed amounts to a collection agency. Once a chargeback has been received, TENX will immediately suspend the account until the matter is resolved.

Refunds

Subscription and Service fees are non-refundable after 3 days of purchasing (per Utah State law).

Billing FAQs

Q. How do I get copies of my invoice?

A. Invoices can also be emailed per a customer request. Contact the TENX's billing department  at support@tenxmarketing.com.

Q. How can I update my credit/debit card?

A. Credit/debit cards can be updated by accessing the online TENX client area or by contacting the TENX billing department: support@tenxmarketing.com.

Q. How can I cancel my account?

A. All account cancellations must be done verbally through an TENX representative. Email requests do not constitute acceptance of any cancellation. Only verbal requests made with an TENX representative will constitute a cancellation request.

Q. Can I change my billing date?

A. Currently, billing dates cannot be changed.

Q. Can you split payments towards my monthly fee between two cards?

A. No. TENX requires each payment to be charged to one card only.

Q. Can I pay by check instead?

A. Payment by check is on a per-customer basis and must be agreed to by TENX. Checks must be paid in U.S. dollars and issued from a U.S. bank. Payment by check is accepted only for prepayment of six or twelve months of subscription services.

Q. Can I put my account on hold?

A. No. TENX provides services on a continuing basis, but customers are welcome to start a new account with us after they have cancelled, if no past due balance exists.

Q. How can I make a payment?

A. Payments can be remitted online through the online TENX Client Area or you may contact the TENX billing department at 801-800-8383 or at: support@tenxmarketing.com

Q. What forms of payment can I use?

A. TENX accepts payments via credit/debit card. TENX currently accepts American Express, MasterCard, Discover and Visa credit and debit cards. Payment by check is on a per-customer basis and must be agreed to by TENX. Checks must be paid in U.S. dollars and issued from a U.S. bank.

Q. Why was I was double charged this month?

A. Chances are the credit/debit card charge from the previous month declined and did not clear until this month. You can review all invoices and payments at the Customer Center within your TENX application.

Q. Why was I charged an additional amount other than my monthly subscription?

A. Most likely it is for a service such as voice or fax broadcasting, email overages, list size overages or other one-time service. You can review all invoices at the online TENX Client Area.

Q. I cancelled my account. Why is TENX following up with me about my outstanding balance?

A. Cancellation of your subscription does not dismiss outstanding balances.

Please contact us for any other questions or concerns about our billing policy at support@tenxmarketing.com.